Onecard FAQs

Yes - from 9 October 2016 the Onecard programme has been refreshed. The new Onecard programme gives customers the opportunity to continue to save with exclusive Onecard Club Prices, earn Onecard points (as they do today) or they can choose to earn AA Smartfuel discounts at Countdown.

PLUS - because the new card is also an AA Smartfuel card, it means that when you spend a minimum of $40 on auto fuel at participating AASmartfuel partner sites, you automatically get a 6cpl discount on your fuel. No spend at Countdown is required to get that saving.

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No - the two companies have not merged. This is a new partnership between the two companies. We believe that it was a good decision for our customers to join together in this partnership offering our customers the best of both worlds making two every day purchases that much better every day.

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The Onecard programme changed from 6.00 pm on Sunday 9 October 2016.

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Earn one point for every whole $10 you spend on qualifying goods and services when you use your Onecard in store or online. So, if you spend $50 you earn five (5) Onecard points, spend $150 to earn 15 Onecard points and so on.

Every 200 points you earn gives you a $15 Onecard Rewards Voucher. So if you earn 400 points you'll receive a voucher to the value of $30. The more points you earn, the more Onecard Rewards Vouchers you’ll receive.

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AA Smartfuel cardStart using the new card (issued after 9 October 2016) at Countdown to earn AA Smartfuel discounts.  You’ll need to use the new card (as per the picture to the right) to do that.  

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Absolutely yes. When you add a new Onecard to your existing Onecard account any Onecard points that you have earned will automatically be transferred over to the new Onecard.

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cpl - cents per litre (discount)

Spend a total of $100 in Countdown over a one week period (Monday to Sunday) on qualifying goods and services and you will earn an AA Smartfuel discount of $0.03 cpl; spend a total of $200 in Countdown over a one week period and you will earn a discount of $0.06 cpl.  Remember that the $100 (or $200) does not have to be spent in a single transaction - it is over the period of a week.

A $0.06 cpl discount is the maximum that you can earn in a one week period at Countdown. You can earn additional fuel discounts at the rest of the AA Smartfuel partner village.

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The beauty of AA Smartfuel discounts is that you can accumulate your fuel savings.  

For example, earn $0.03 cpl at Countdown, then head to a participating AA Smartfuel partner site and spend a minimum of $40 on auto fuel and that $0.03 cpl automatically becomes $0.09 cpl.  How?  $0.03 cpl from Countdown, plus $0.06 cpl from BP or Caltex (when you spend a minimum of $40 on auto fuel) becomes $0.09 cpl - multiplied by 50 litres is a saving of $4.50. 

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The beauty of AA Smartfuel discounts is that you can accumulate your fuel savings.  

For example, earn $0.06 cpl at Countdown, then head to a participating AA Smartfuel partner site and spend a minimum of $40 on auto fuel and that $0.06 cpl becomes $0.12 cpl.  How?  $0.06 cpl from Countdown, plus $0.06 cpl from BP or Caltex (when you spend a minimum $40 on auto fuel) becomes $0.12 cpl - multiplied by 50 litres is a saving of $6.00.  

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In most circumstances you are actually better off.  

You now get to choose the reward you want for your spend at Countdown - AND - when you use the new combined Onecard/AA Smartfuel card at a participating AA Smartfuel partner site, the AA Smartfuel part of the card means that when you spend a minimum of $40 on fuel you automatically get a 6 cpl discount on your fuel - no spend at Countdown required.  And even better, when you accumulate the savings mount up.   Learn more about accumulating here.

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We knew that it was time to refresh our Onecard programme to give customers more choice.  Our customers have told us they want fuel discounts, so we have teamed up with AA Smartfuel, New Zealand’s largest fuel loyalty programme to enable customers to earn AA Smartfuel discounts at Countdown.   Together we give customers the choice to save their way every day on food or fuel.

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BP or Caltex are the AA Smartfuel partners where you can redeem fuel discounts.

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No.  The new Onecard programme (from 9 October 2016) means that you can now earn AA Smartfuel discounts at Countdown which can be redeemed at participating AA Smartfuel partner sites.  It does not mean that you can earn Onecard points at BP and Caltex.

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No.  The new Onecard programme (from 9 October 2016) means that you can now earn AA Smartfuel discounts on your spend at Countdown which can be redeemed at participating AA Smartfuel partner sites.  

However, you will be able to use the new card to also earn fuel discounts at the AA Smartfuel partner village.  A single piece of plastic providing two ways to help you to save money. 

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That’s right – Fuel vouchers issued from 1 August 2016 direct you to all of the places that you can use them.

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No - as long as you add your new card number to your existing Onecard or AA Smartfuel Account, then it all gets taken care of for you.  You don't need to update your new number.  

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As an AA Member, your AA Membership card is automatically an AA Smartfuel card and now it is also a Onecard. That means that your new AA Membership card (issued after 3 October 2016) does three things. One piece of plastic that does all three things - how easy is that.

  1. It’s your AA Membership card - the one you need to call AA Roadservice
  2. It’s an AA Smartfuel card - which you use at participating AA Smartfuel partner sites to get fuel discounts
  3. Now it’s also a Onecard - which you can use it at Countdown to get Club Prices and also earn Onecard points toward Onecard Rewards Vouchers or add to your fuel savings with AA Smartfuel.

And, as an AA Member there is no need for you to register this new card. When you start to use this new card at Countdown everything will be taken care of.  However, if you decide you don't want to use your new AA Membership card at Countdown then nothing will happen - you can simply continue to use this new card as your AA Membership card and your AA Smartfuel discount card.

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No - as an AA Member you already have all of these benefits in your new AA Membership card (issued after 3 October 2016).

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You will need to replace your old AA Smartfuel card with one of the new cards by picking one up from a Countdown store or from BP and Caltex and adding it to your existing Onecard account.  One card that replaces two (or three) pieces of plastic has to be good news!

You only need to register the new card once, ie with Countdown or with AA Smartfuel.  You dont need to do it with both.

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You will still be able to redeem any valid fuel vouchers that you have. Simply follow the instructions on the voucher. The voucher will tell you which fuel providers you can go to.

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Yes and No.

Yes - if you want to be able to earn AA Smartfuel discounts at Countdown, you can only do this with the new cards (issued from 9 October 2016).

No - If you only ever want to earn Onecard points and receive Onecard Rewards Vouchers, then you can keep using your existing card. However, we’d really love you to swap to the new card, register and use it. If you lose your existing Onecard or it stops working, you will need to grab a new Onecard and register it.

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Absolutely yes! Nothing changes here - as a Onecard customer you will still be able to save more with products that offer exclusive Club Prices for Onecard customers.

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If you are new to Onecard, you need to register your details so that we can send you Onecard Rewards Vouchers, let us know what reward you want to earn, ie AA Smartfuel discounts or Onecard Rewards Voucher.  You must register your card to be able to redeem/use your rewards, ie either Onecard Rewards Vouchers or AA Smartfuel discounts.

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If you have an old Onecard (issued before 9 October 2016) then all you need to do is “add” a new Onecard (after 9 October 2016) to your Onecard account.  When you add your new card you can tell us which reward currency you want to earn and of course check all of your contact details.  

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No - your current Onecard will still give you the ability to earn Onecard points, get exclusive Club Prices and earn Onecard Rewards Vouchers (once you reach 200 points).

However, we’d really like you to swap, register and start using a new Onecard (issued after 9 October 2016). However, if you lose your old Onecard, or you can no longer read the numbers, then you will need to pick up a new Onecard and add the new Onecard to your existing Onecard account.

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You will need to pick up a new Onecard at Countdown, AA Smartfuel fuel partners and add that new card to your existing Onecard account.

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Our partner AA Smartfuel had an existing app that makes it really easy for customers to register, get their AA Smartfuel balances, swap currency.  We believe that this will provide all customers with the best possible option via an app.

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Absolutely!  You can change the reward currency you earn at Countdown whenever you like via the website - www.countdown.co.nz,  the AA Smartfuel app or by calling the Customer Care team on 0800 40 40 40.

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To qualify for a Onecard Rewards Voucher you need to have earned 200 points at points cut-off.  

Points cut-off is the first Sunday of February, May, August and November.  You earn one point for every whole $10 you spend in a transaction (on qualifying goods and services). So, you need to spend $2,000 in a six month period to get 200 points.  

And, if more than one person does grocery shopping in your household, then make sure they have a card and that it is linked together with other cards in your household.

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Onecard points are valid for a period of six months from the date they are earned. If you don’t have enough Onecard points for a Onecard Rewards Voucher, the points will carry over to the next Rewards period as long as they have not expired.

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The process of working out who has enough Onecard points to receive a Onecard Rewards Voucher and the actual voucher arriving in your letterbox takes us approximately one month. We calculate balances over 200 Onecard points on the first Sunday of February, May, August and November. Onecard Rewards Vouchers are usually posted approximately two weeks later. 

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Like most loyalty programmes, Onecard has an expiry date on points in order to manage the cost of the programme.

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You can redeem your Onecard Rewards Vouchers at any Countdown supermarket.

If you shop online, you will need to send the voucher in so that it can be credited to your online shopping account. Send the voucher to:

FREEPOST ONECARD
ONLINE SHOPPING CUSTOMER CARE
Private Bag 93306
Otahuhu
Auckland 1640

We're working on improving this process and we'll keep you posted on this when things change.

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We've improved our Onecard Rewards Vouchers and since the launch of the new Onecard - Onecard Rewards Vouchers issued from November 2016 will be valid for 12 months from the date of issue.

This means you can now save them for Christmas or for that special occasion. That way you can save the way you want! The expiry date is clearly printed on the voucher.

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No - unfortunately there are some items that it is against the law for us to allow you to use your Onecard Rewards Voucher on.  At the moment this includes tobacco products.   The Onecard Terms and Conditions will keep you up to date if things change.

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Sorry but no! You can only use a voucher at the staffed check-outs.

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Onecard Rewards Vouchers are mailed at the end of February, May, August and November.  Onecard Rewards Vouchers are put into the mail system with NZ Post in the last few working days of these months and depending on where you live, it can take NZ Post between two and five days to deliver your mail to you.

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Unfortunately once the Onecard Rewards Voucher is issued it is not replaceable. This is simply a security issue as they have a significant monetary value.

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In most circumstances yes you can. As long as you live at the same address then you can link your cards. To do this simply call 0800 40 40 40.

One person in the household will be nominated as the Primary cardholder.  Onecard Rewards Vouchers are sent out with each linked cardholder's name printed on them so any of those named can use them (up to a maximum of four people can be named on the voucher).  If people in a household are earning different rewards currencies (ie Onecard Rewards Vouchers or AA Smartfuel discounts) each individual's spend will be applied to the individual reward currency.

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There are approximately 1.8 million active Onecard members.

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It depends on what reward you have chosen. We’re looking at improving this for our customers and we’ll keep you updated as things change. However, for the moment:

If you have chosen to earn Onecard Rewards Vouchers – then no you will earn Onecard points as you do today.

If you’re registered to earn AA Smartfuel discounts at Countdown – then your online shopping spend will be used toward AA Smartfuel discounts which will  automatically be added to your card.  This includes the big national fuel offers.

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Yes and a boosted yes! It all depends on your circumstances and the reward you have chosen. Let me explain more:

Not a Onecard customer?
You will receive a paper fuel discount voucher to be redeemed at AA Smartfuel fuel partners. This cannot be added to any other discounts.

You’ve chosen Onecard Rewards Vouchers as your reward at Countdown
You’ll earn Onecard points from your $200 shop and you will also receive a 40c paper fuel discount voucher to be redeemed at the AA Smartfuel fuel partners. This cannot be added to any other discounts.

You’ve chosen AA Smartfuel discounts as your reward at Countdown
You won’t receive a paper discount voucher. The 40c AA Smartfuel discount will automatically be added to any other AA Smartfuel discounts on your card. For example, if you already have an accumulated balance of 10cpl and take advantage of the 40 cpl offer from Countdown by spending $200, you will how have $0.10cpl, plus $0.40 cpl, plus $0.06 cpl from your spend at Countdown (if you had not already reached the maximum spend for that week) and then go to BP or Caltex to redeem your fuel savings, you will save $31 on a 50 litre fill of fuel (10c + 40c + 6c + 6c x 50 litres = $31 saving).

Or

You could shop on Saturday and spend $200 and get the 40cpl AA Smartfuel discount (plus $0.06 the maximum discount per week for spending the $200); shop on Sunday and spend $200 and get another 40cpl AA Smartfuel discount and then add that to any other AA Smartfuel discounts you have already accumulated. Let’s say you have a $0.10 cpl balance already – then add 46c + 40c +and then go to BP or Caltex and as you redeem earn another 6cp and you will save $51 on a 50 litre fill of fuel.

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Yes - we'd encourage you to select to earn AA Smartfuel discounts in Countdown as that will give you the opportunity for the most savings while you drive around our beautiful country.  Onecard Rewards Vouchers wont really work for you as you need to be a New Zealand resident and have a New Zealand address to receive your Rewards Vouchers.  Onecard Club Prices and AA Smartfuel discounts when shopping at Countdown - how good is that.

 Remember, you'll need to register the card to be able to redeem those fuels discounts.  Register your new card with AA Smartfuel directly by calling 0800 842 877.

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As your AA Smartfuel discount is cleared to zero, after your redeem, it makes sense that the most you would accumulate is the price of fuel in your area, ie if diesel is $1.10 per litre then the maximum you would accumulate is $1.10.

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No - your AA Smartfuel balance is cleared to zero after you redeem, meaning any unused fuel discounts will be lost.  So keep any eye on those balances to maximise your fuel savings.

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Simply use your new combined Onecard/AA Smartfuel card at a participating AA Smartfuel partner site, spend a minimum of $40 on fuel, and you'll automatically get a 6 cent per litre discount  - no spend at Countdown required.  Make sure you sign up to get AA Smartfuel emails as from time to time  AA Smartfuel partners do extra discount days.

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You can fill up as often as you like to access these instant fuel savings as long as you spend $40 or more on fuel at the time.

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Yes - you can redeem your discounts on a maximum of 50 litres of fuel.  That means that if you put in 45 litres of fuel all of that would be the discount, but, if you put in 70 litres of fuel - the first 50 litres would get the benefit of your AA Smartfuel discount and the other 20 litres would not be discounted.

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There are a wide range of products everyday that have Exclusive Onecard Club Prices.  You can find out more by signing up to receive myCountdown, visit the website, in the mailer in your letterbox or look for the Club Price tickets on the shelves in store (and online).

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If you are an AA Member, you should have received a new AA Membership card in the mail from the Automobile Association.  This is also a Onecard and an AA Smartfuel card all in one.  Once you use this card in Countdown, your registration is complete.  Only upon first use will your details, including Onecard points balances, linked accounts etc be transferred.  Swipe your new AA Membership card in-store at Countdown to activate.

If you have not received your new AA Membership card please contact 0800 500 444

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When you register your new Onecard, we ask you for your old Onecard number. This is so we can transfer all your existing details and settings such as linked cards. If you are an AA Member this happens after you have first swiped your AA Membership card in-store at Countdown.

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When registering a new Onecard for the very first time you use your old Onecard number. This will be a number most likely starting with a 50 or 70 prefix.  It is any old Onecard, ie even an old Foodtown card number will work.  This ensures that all of your details, including any points balances transfer across without a hitch.

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Yes any discount balances that you have, will transfer across when you register.  You can do this on the AA Smartfuel app or at AASmartfuel.co.nz.

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Your Onecard number is the 12 digit card number underneath your credit card number.  

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The Onecard number is located on the bottom of  the back of the new AA Membership card and starts with 9481.

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Yes - simply use your new combined Onecard/AA Smartfuel card at a participating AA Smartfuel partner site, spend a minimum of $40 on fuel, and you'll automatically get a 6 cent per litre discount  - no spend at Countdown required.  Make sure you sign up to get AA Smartfuel emails as from time to time  AA Smartfuel partners do extra discount days.

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