News and media releases

Countdown has announced Scott Davidson’s appointment to the General Manager Merchandise role, a senior retail executive with more than 20 years experience.

Scott Davidson joins Countdown from his current role as Head of Produce for Woolworths, Australia’s largest supermarket operator.  He leads a Woolworths team of 120 people and is responsible for buying, operations and quality.

Today Countdown has announced that single-use plastic carrier bags will be phased-out from its stores and online shopping by the end of 2018.

In November, Countdown will announce twenty corporate responsibility and sustainability commitments out to 2020. The plastic bag target will become a key part of Countdown's broader efforts on waste minimisation, which already includes the Countdown Food Rescue programme and the target towards zero food waste.

Countdown has announced a change to its agency partners, appointing Y&R NZ as its lead brand creative agency and separating out day-to-day advertising production with a bespoke studio in partnership with Wellcom Group.

Countdown’s challenge to New Zealand: can you find a cheaper, tastier and more healthy breakfast than two Wheat Biscuits and some milk?

From today, Countdown has dropped the price of its own brand Wheat Biscuits for the long term, from $5.29 to $4 per 1 kilo box of 60 biscuits, or just seven cents a biscuit.  With a five Health Star Rating, Countdown Wheat Biscuits are also a source of fibre, packed with 97 per cent whole grains, making them an affordable, tasty and healthy breakfast option for all Kiwi families.

Countdown’s customer Contact Centre has taken out the Retail Support Services category at the annual CRM Awards held at SkyCity on 22 September and attended by top businesses from around New Zealand.

CRM is New Zealand’s Contact Centre industry body, which measures the quality of service delivered by contact centres around the country.

From this month, customers across the South Island can now recycle their soft plastics while they pop in for their weekly shop at any Countdown supermarket. All 38 Countdown stores from Blenheim to Invercargill have joined the Soft Plastic Recycling Programme, including Nelson which launched today, with the rest of the South Island launching in the coming weeks.

Today Woolworths Group announced its earning result for FY17, including results for the New Zealand Supermarkets business which includes Countdown and the Woolworths New Zealand wholesale and franchise business. The business finished the financial year with record high customer metrics and team engagement scores.  

Eight-year-old Liviela (Liv) Ulunga loves being at home sharing time with her family around the dinner table – it’s her happy place. But Liv, the face of this year’s Countdown Kids Hospital Appeal, often misses out on this special time at home because she was born with a hole in her heart which has led to ongoing health issues. She has spent years living in and out of Kidz First Children’s Hospital receiving treatment.

The Countdown Kids Hospital Appeal kicks off today and raises money for much-needed medical equipment in 11 children’s wards in hospitals across the country. Thousands of Kiwi kids visit these hospital wards each year, and this year’s Appeal aims to raise more than $1 million to help those in need.

Countdown is supporting a Women’s Refuge initiative that allows visitors to its website to access ‘The Shielded Site’, a portal enabling victims of family violence to safely seek help and access critical information without fear of detection.

The Salvation Army’s Whangarei foodbank is set to open an extra day each week thanks to a $15,000 donation from Countdown. The much-needed financial boost will bring the foodbank’s operating days from four to five, a move the Salvation Army says is needed to meet rising demand in the community.

The Salvation Army National Secretary for Social Services, Major Pamela Waugh says the foodbank is facing increased pressure due to people returning to Whangarei from Auckland, as well as rising living costs affecting existing local individuals and families.