21/08: Update: Additional Countdown stores identified as locations of interest, store closures
As of today, eight of our stores have been visited by someone who has tested positive for COVID-19. These stores are:
Countdown Lincoln Road - visited on Wednesday, 11 August at 2.56pm - 3.30pm
Countdown Glenfield - visited on Saturday, 14 August at 5pm - 5.15pm and Sunday, 15 August 2021.
Countdown Lynfield - visited on Wednesday, 4 August at 2.45pm - 3.05pm and Sunday, 15 August at 8pm - 8.15pm
Countdown Takapuna - visited on Sunday, 15 August at 3.20pm - 3.30pm
Countdown Birkenhead - visited on Friday, 13 August at 6:00pm - 6:30pm and visited twice on Monday, 16 August. The first visit was at 7.00am - 7.15am and the second visit was at 12.30pm - 12.45pm.
Countdown Botany Downs - visited on Tuesday 17 August between 10.20am and 10.30 am
Countdown Newtown - visited on Friday 20 August between 8.05 am - 9.45 am
Countdown Johnsonville - visited on Wednesday 18 August between 4.30 pm - 5.00 pm
As a precaution, deep cleans were undertaken in each of these stores, in addition to the thorough cleaning that is undertaken during each day which has been further increased following the recent alert level change.
Any team members who were working during the time of the visits have been asked to self-isolate for 14 days and be tested three times as per the guidance we have received from Auckland Public Health.
At the moment our Botany, Birkenhead, Glenfield, Albert Street Metro, Halsey Street Metro stores are all temporarily closed.
Countdown Hauraki Corner will also be temporarily closed from 7pm Sunday 22 August to Thursday 2 September so our team can help meet demand at other stores during the Alert Level 4 lockdown.
We’re doing the best we can to manage not only the demand from customers but also a rapidly-changing situation in terms of locations of interest. As well as temporarily closing some stores and reducing trading hours to help manage the demand, since lockdown started we’ve also hired more than 200 new people to support our stores as well. We are recruiting and training but this is a very unusual situation and we’re working as best and as fast as we can.
Obviously this is very unsettling for our teams right across New Zealand. We’re continuing to focus on our safety procedures which are designed to keep our team and communities safe, and remind customers to maintain physical distancing, wear masks and to scan in when shopping with us.