19/08 Countdown's mask policy

We want to clarify inaccurate news reports this morning on mask wearing and enforcement in our stores.

We have masks as a condition of entry in all of our stores, and we have been vocal advocates for the mandatory use of masks in supermarkets as an extra layer of safety for our team and customers.

In our stores today customers will see signage reminding them that masks are a condition of entry and we will also have masks available for customers to help encourage this.

If customers become aggressive and refuse to wear a mask, the advice from the NZ Police is that our supermarket team members should not enforce this as it is simply too dangerous. We strongly hope that all New Zealanders will do the right thing and wear masks so that our team aren’t put in this position.


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