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Contact us

If you have questions about your Countdown Insurance policy, or about any of our insurance products, please contact us.

General enquiries:

Our customer service lines are open from 8.00am till 6.00pm Monday to Friday.

Freephone: 0800 99 77 00 (if calling within New Zealand)

Telephone: 0064 4 915 8777 (if calling from overseas)

Email: countdowninsurance@cigna.com

Address: PO Box 24 031, Wellington 6142

Or Level 24, Majestic Centre, 100 Willis St, Wellington

Travel Insurance

If you have an emergency on your trip:

Call our emergency assistant provider, First Assistance on +64 9 347 1113. They are available to help you anytime, 24/7.