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Our customer service lines are open from 8.00am till 6.00pm Monday to Friday.
Freephone: 0800 99 77 00 (if calling within New Zealand)
Telephone: 0064 4 915 8777 (if calling from overseas)
Address: PO Box 24 031, Wellington 6142
Or Level 24, Majestic Centre, 100 Willis St, Wellington
If you have an emergency on your trip:
Call our emergency assistant provider, First Assistance on +64 9 347 1113. They are available to help you anytime, 24/7.