Changes to store hours - latest updates

Thursday, 14 May

At Alert Level 2, all our stores will go back to their normal opening time. Check the opening hours for your local store here.

These changes mean we’ll also be stopping the priority shopping hour for emergency services and medical personnel. It was our pleasure to offer this when it was needed most, and we’ll review whether it’s needed again if there are any changes to alert levels in the future.

To keep our team and customers safe, we’ll continue to monitor the number of people in our stores, and our physical distancing and strict hygiene stays in place. Most of our stores don’t have queues now and where there are queues, these are moving pretty fast, which is great.

Where you can, please keep sending one person, per family to shop. We know this won’t always be possible with people returning to work and school, so if you need to bring your children with you please make sure you physically distance your bubble from other shoppers.

We thank customers for their continued patience and support.


Need help? Speak to Olive, the Countdown Virtual Assistant

Our hard-working Customer Care team is experiencing a high volume of calls and emails at the moment so please use Olive, our virtual assistant.