COVID-19 Information Hub
Kia ora Aotearoa,
The whole country is at the Orange setting of the COVID-19 Protection Framework.
While you no longer need to scan in, at Orange you are still required to wear a mask and physically distance yourself from other people. We’ll also continue to have a number of other health and safety measures in place (including making hand sanitiser available) to help keep our team and customers safe in our stores.
Unable to shop in-store? Our Priority Assistance service remains open for those who need it most.
Continue to treat each other and our team with care and respect and stay safe - we’ve got this Aotearoa!
Need help? Chat to Olive, the Countdown Virtual Assistant
Before calling our hard-working Customer Care team, chat to Olive. She can help with refunds, store info and general online shopping queries.