COVID-19 Information Hub

We will keep this page up to date so please keep checking back for the latest developments.

Last updated Thursday, 2nd September 2021, 4:42pm

See all our daily media statements here

Kia ora Aotearoa, we’re currently at Alert Level 4.

This means we’ll have health and safety measures in place to help keep our team and customers safe. This includes physical distancing, limiting the number of customers, having plenty of hand sanitiser available, and making sure the COVID-19 Tracer App QR codes are clearly visible.

Please also note that from Thursday, 19 August, all customers will need to wear a mask when they are shopping in our stores.

Online demand is heavy but our Priority Assistance service is back up and running for vulnerable New Zealanders, and all deliveries nationwide will be contactless. As always, please scan in, wear a mask and only buy what you need. Keep it kind and kia kaha.  We’ve got this…. again!

Foodbank Project

Lockdowns can be stressful for lots of people, but especially for Kiwis struggling to get food on the table. If you can, please donate to the Foodbank Project here. In just a few clicks, you can buy a food parcel or individual grocery items, to be delivered to your local Salvation Army food bank. Your help will mean Kiwis doing it tough have the food and other essentials they need. It’s online shopping you can feel really good about.


Need help? Chat to Olive, the Countdown Virtual Assistant

Before calling our hard-working Customer Care team, chat to Olive. She can help with refunds, store info and general online shopping queries.