COVID-19 (Coronavirus) Latest Updates

We will keep this page up to date so please keep checking back for the latest developments.

Last updated Sat, 22 August 2020, 5:55pm

See all our daily media statements here

Following the Prime Minister’s announcement, we’ve been working hard to put our COVID measures in place. Keeping our team and customers safe in stores is our top priority and we are well practiced in what needs to be done.

Our team thanks you for your support.

Natalie Davis
Managing Director

Read more

COVID-19 case updates

Keep up to date with the latest news and COVID-19 case updates in our stores.
Frequently Asked Questions
Get answers to the questions our customers are asking us most frequently.

Read more chevron

Changes to Online Shopping
Read the latest updates to our Online Shopping service.

Read more chevron

New to Online Shopping
Find out how to make the most of the service.

Read more chevron

Changes to in store shopping
If you’re shopping in a store, our priority is to make it as safe as possible.

Read more chevron

Store hours
Find your nearest Countdown store and opening hours.

Read more chevron

Priority Assistance
Our Priority Assistance service is still available for those who need it.

Read more chevron

Olive

Need help? Speak to Olive, the Countdown Virtual Assistant

Our hard-working Customer Care team is experiencing a high volume of calls and emails at the moment so please use Olive, our virtual assistant.