COVID-19 Information Hub

We will keep this page up to date so please keep checking back for the latest developments.

Last updated Wednesday, 22nd September 2021, 11:15am

See all our daily media statements here

Kia ora Aotearoa,

In Auckland, we’re at Alert Level 3 and the rest of the country is at Alert Level 2.

At both of these levels, we’ve got plenty of health and safety measures in place to help keep our team and customers safe. This includes physical distancing, limiting the number of customers, having plenty of hand sanitiser available, and making sure the COVID-19 Tracer App QR codes are clearly visible.

Please continue to only send one shopper per family and make sure they’re wearing their mask - that’s a requirement for anyone in our stores - and don’t forget to scan in!

Unable to shop in-store? Our online shopping service has plenty of capacity available for both pick-up and delivery and our Priority Assistance service remains open for those who need it most.

Keep it kind and kia kaha. We’ve got this…again!


Need help? Chat to Olive, the Countdown Virtual Assistant

Before calling our hard-working Customer Care team, chat to Olive. She can help with refunds, store info and general online shopping queries.