COVID-19 (Coronavirus) Latest Update

We will keep this page up to date so please keep checking back for the latest developments.

Last updated Thur, 14 May 2020, 8:50am

Key Service Updates

An update on Alert Level 2

Wednesday, 13 May - We wanted to let you know what Level 2 will look like in our supermarkets, and about the safety and hygiene measures we’ll continue to have in place to keep you and our team safe.
Frequently Asked Questions
Wed, 13 May - Get answers to the questions our customers are asking us most frequently.

Read more chevron

Changes to online shopping - latest updates
Thurs, 14 May - We've removed all temporary product limits and we have added more Pick up and Delivery slots for everyone.

Read more chevron

Store hours
Thurs, 14 May - At Alert Level 2, all our stores will go back to their normal opening time.

Read more chevron

Limits on products in store
Thurs, 14 May - There are now no limits on products at Countdown stores nationwide.

Read more chevron

All our deliveries will now be contactless
Thurs, 14 May - Our deliveries remain contactless at Alert Level 2.

Read more chevron

Priority Assistance
Thurs, 14 May - Our Priority Assistance service is still available for those who need it.

Read more chevron

See all our daily media statements here

Olive

Need help? Speak to Olive, the Countdown Virtual Assistant

Our hard-working Customer Care team is experiencing a high volume of calls and emails at the moment so please use Olive, our virtual assistant.