COVID-19 (Coronavirus) Latest Updates

We will keep this page up to date so please keep checking back for the latest developments.

Last updated Tues, 22 September 2020, 7:23am

See all our daily media statements here

Following the Prime Minister’s announcement on Monday 21 September that all areas outside Auckland have moved to Level 1, all Covid-related measures (except hygiene) have been removed from our stores, including online. For our Auckland customers, our Covid measures will remain in place.

Our team thanks you for your support.

Natalie Davis
Managing Director

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COVID-19 case updates

Keep up to date with the latest news and COVID-19 case updates in our stores.
Frequently Asked Questions
Get answers to the questions our customers are asking us most frequently.

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Changes to Online Shopping
Read the latest updates to our Online Shopping service.

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New to Online Shopping
Find out how to make the most of the service.

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Changes to in store shopping
If you’re shopping in a store, our priority is to make it as safe as possible.

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Store hours
Find your nearest Countdown store and opening hours.

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Priority Assistance
Our Priority Assistance service is still available for those who need it.

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Olive

Need help? Speak to Olive, the Countdown Virtual Assistant

Our hard-working Customer Care team is experiencing a high volume of calls and emails at the moment so please use Olive, our virtual assistant.