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Frequently Asked Questions
Get answers to the questions our customers are asking us most frequently.
COVID-19 (Coronavirus) Latest Updates
We will keep this page up to date so please keep checking back for the latest developments.
Last updated Friday, 12th March 2021, 2:00pm
See all our daily media statements here
Nice one, Aotearoa! We’re now at Alert Level 1 right across the country, which means things are largely back to normal. We’ll still have a number of health and safety measures in place to keep our customers and team safe, including ensuring there’s plenty of hand sanitiser and trolley wipes available.
If you are shopping in our stores, please keep up the good hygiene and hand washing and make sure you’re scanning in with the COVID app.
On behalf of all our Countdown team, working in stores and online, thanks for your ongoing support and for playing your part in keeping our team and customers safe.
Need help? Speak to Olive, the Countdown Virtual Assistant
Our hard-working Customer Care team is experiencing a high volume of calls and emails at the moment so please use Olive, our virtual assistant.
