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Summary of changes:
(a) our rights and obligations under the Privacy Act and any other applicable law; and
(b) any additional information or authorisation provided by you or us in connection with your membership or use of a particular Programme.
What personal information do we collect?
In this section, we describe the personal information that we collect. You do not have to provide us, or authorise us to collect, any information that we request. However, if you do not do so it may affect your use of our Programmes.
Depending on the Programmes that you use, and your interactions with us, the personal information that we collect may include:
(a) your name, address, phone number, email address, age and gender;
(b) your customer reference number or loyalty card number;
(c) details of the Programmes you have joined and used, including any rewards you have earned through your membership of our loyalty programmes;
(d) what, how and when you buy from us or have expressed an interest in buying from us;
(e) your stated or likely preferences, for example whether you may be interested in particular products or promotions;
(f) information you provide to enter a promotion;
(g) video footage of you on our CCTV cameras for security or safety purposes; and
(h) any other information that you authorise us to collect.
Payment card information
When you use your debit or credit card to make purchases from us, we may collect and hold your payment information. This information is held in an encrypted and secure manner and in compliance with the Payment Card Industry Data Security Standards (PCIDSS).
We may collect information about you using “cookies”, when you visit our Websites or social media pages, use our Apps, or click on our advertisements on the online media of other companies. For information about our use of this technology, please refer to our Cookie Statement.
We use Google Analytics to collect analytical information, such as the number of visitors to our Websites per day or the number of pages requested per day. This non-personal information is aggregated by Google Analytics and enables us to measure activity within our Websites, which in turn is used to continually improve our Websites and our service to our customers. For further information, please refer to the Google Analytics website.
Emails sent on behalf of Countdown Online Shopping may include code that measures e-mail response and click through activity.
How do we collect personal information?
In this section, we describe how we collect personal information directly from you and, in some cases, from other sources.
Generally, we only collect personal information directly from you. For example, when you:
(a) register for and use a Programme, such as Onecard or Countdown Online Shopping;
(b) visit one of our Websites or use one of our Apps;
(c) participate in a survey, promotion or competition;
(d) visit our stores, as you may be recorded on CCTV for security purposes; and
(e) communicate with us, including online and with our call centres.
We may collect personal information from other sources, if applicable to a particular Programme or service. For example:
(a) Onecard “households” - the Onecard loyalty programme enables “households” to link their Onecards (please refer to the Onecard Terms and Conditions for further details). A “nominated cardholder”, or other cardholders that are linked to a “household” that you are part of, may provide us with information about you in connection with your Onecard “household” to enable us to link and administer your Onecard accounts;
(b) AA Smartfuel – the dual branded AA Smartfuel and Onecard enables Onecard cardholders and AA Members to elect to redeem rewards at Countdown or at AA Smartfuel affiliated fuel retailers (please refer to the Onecard Terms and Conditions for further details). If you are a dual branded Onecard cardholder, we may collect information from AA Smartfuel, to enable us to administer this Programme and to keep your details up to date;
(c) Onecard Visa – Onecard Visa is provided by Latitude. Latitude and WWNZ may collect, use and disclosure your information in accordance with the Onecard Visa Privacy Notice. For example, Latitude may notify WWNZ if you apply for and are issued a Onecard Visa, to enable us to register you as a Onecard holder and to calculate your Onecard points and any other applicable benefits. Please refer to the Onecard Visa Privacy Notice for further details; and
How do we use personal information?
We may use your personal information to:
(a) process your registration and administer your Programme membership, including to send you rewards and vouchers applying to Onecard e-vouchers, either by post or e-mail, or by loading them on to your Onecard;
(b) provide services to you, such as processing and delivering your Countdown Online Shopping orders;
(c) send you direct marketing, by post and electronic means, including by email, phone and text/SMS. This may include information about special offers, discounts, promotions and other information relating to our products and services, or the products and services of group companies and selected third parties, that we think may be of interest to you – you can opt out of receiving direct marketing by telling us in writing, by email (refer to the “Contact Us” section), by changing your Countdown Online Shopping account preferences or calling our contact centre;
(d) understand your shopping habits and likely preferences, in order to enhance Countdown’s products and services (for example, in order to offer you a better, more personalised and tailored service, send you information about goods and services that are likely to be of most interest to you and show you advertising and information that is most relevant to you and your interests);
(e) enter you in a prize competition and administer the prizes - please be aware that, in some cases, you may be automatically entered into a competition by purchasing an eligible product and swiping your Onecard;
(f) improve our Programmes, including our range of Programmes and offerings generally and to ensure that they remain relevant and of interest to users. For example, we may contact you to request that you respond to market research and surveys and if you contact our call centre we may record your call for quality and training purposes;
(g) assist you to access new channels for delivery of, and access to, our services, for example mobile applications and payment methods;
(h) assist us in investigating your claims, complaints and enquiries; and
(i) for any other purpose that you authorise.
We also use aggregated and anonymous information (where identifiable characteristics are removed, so that you will remain anonymous). Where we do this, we may use that information to determine preferences, shopping habits and other metrics related to our customers' access to and use of our Programmes.
In providing and managing our Programmes, we contract with other businesses to provide services to us and we may disclose personal information to them to enable them to provide those services. We require these service providers to adhere to our confidentiality requirements and to the requirements of the Privacy Act.
As detailed above, Onecard Visa is provided by Latitude. We may disclose Onecard data to Latitude to assist with administering your Onecard benefits, including to enable Latitude to notify you of your Onecard rewards balance.
As detailed above, the dual branded AA Smartfuel and Onecard enables Onecard cardholders to select ‘Onecard Points’ (food) or ‘AA Smartfuel discounts’ (fuel) as their rewards currency. We share personal information with AA Smartfuel to enable us and AA Smartfuel to administer this Programme. For example, if you have selected ‘AA Smartfuel discounts’ as your rewards currency, we calculate the cents/litre earned using your Onecard and send this information to AA Smartfuel to update your AA Smartfuel balance and facilitate the earning and redemption of your AA Smartfuel discounts.
Generally, we will never disclose your personal information to our suppliers who supply products for our stores and for Countdown Online Shopping. The one exception to this is that we may provide your contact details to a supplier, to enable them to contact you if you have won a prize. Please be aware that this may include providing your contact details to a supplier if you have won a prize competition that you were automatically entered into by purchasing an eligible product.
As detailed above, the Onecard loyalty programme enables “households” to link the Onecards held by Onecard cardholders who reside at the same address. If you are part of a linked Onecard “household”, we may share any information related to your Onecard account and usage with other linked Onecard cardholders in your “household”.
We may share anonymised and aggregated information (which is not capable of identifying you) with our contractors, affiliates, business partners and other third parties.
Generally, we do not undertake credit checks. If we need to undertake a credit check, we will notify you and obtain your prior express consent.
We are focused on continually enhancing Countdown’s products and services and providing new products and services, which may involve new partnerships with other companies. We will only disclose your personal information in connection with new or enhanced products and services after we have given you reasonable notice of our intention to do so via a message on our website or other communication to you, or after you have given us express authorisation.
How do we store personal information?
We will take reasonable technical and organisational precautions, including complying with generally accepted industry standards, to protect personal information that we hold. However, no method is completely secure and we are not responsible for any breach of security caused by third parties.
You are responsible for ensuring your Internet browser and computer system are secure (including, but not limited to, free and secure from viruses) and can support any security measures we use to protect your information.
You are also responsible for complying with any security requirements that we notify to you. For example, you must keep your Countdown Online Shopping login details safe and confidential at all times.
We rely on you to update us if your contact details change (please refer to the Contact Us section).
You can contact us at any time by emailing us at email@example.com or calling us on 0800 40 40 40. Alternatively, you can write to us at:
Woolworths New Zealand Limited
Private Bag 93306
Otahuhu, Auckland 1640
You can request access to, and correction of, your personal information at any time by contacting us using the details above.
You can also update your personal information, and change your preferences, on our website (www.countdown.co.nz) by logging into your account.
We may charge a reasonable fee for giving access to your information if your request requires substantial effort on our part. Before we provide you with access to your information, we may require some proof of identity.
AA Smartfuel Limited.
Any application that can be used on a mobile phone or other device, that is provided by us from time to time.
Cigna Life Insurance New Zealand Limited.
Countdown Online Shopping
The Countdown online shopping services available on the Countdown Online Website.
Latitude Financial Services Limited.
Information about an identifiable individual.
The Privacy Act 1993 (NZ).
Southern Cross Benefits Limited.
WWNZ, we, us or our
Woolworths New Zealand Limited (formerly Progressive Enterprises Limited), which owns and operates the Countdown supermarkets and Countdown Online Shopping.