Contact us - Countdown New Zealand

 At Progressive Enterprises, we pride ourselves on delivering first-class customer service as well as quality products at the best prices available.



There are a number of scams circulating at the moment.  You can view all the known scams claiming to have association with Countdown here.  

Countdown does not and will not ask for personal details such as PIN numbers over the phone or online.  



For information about Onecard e-vouchers, please read the FAQs here.



Queen's Birthday weekend- Our Customer Care Centre is closed Monday 4th June 2018. If you have a query, please send us an email by filling out the form below and we will get back to you as soon as possible. All our supermarkets are open usual hours. You can find them here

For customer information, our Customer Care Centre is open from 8am to 8pm Monday through Friday and 9am to 4.30pm on weekends.  If you are looking for our store hours, you can find them here.
Phone the Countdown Customer Care Centre: 0800 40 40 40 or email 



If you are a journalist or government representative, please contact the Communications and Public Affairs office by emailing



For information about how to become a supplier to Countdown or for existing suppliers to keep up to date with the latest Countdown news click through to the Supplier Information Portal.



The Progressive Enterprises support office is open between 8:00am and 5:00pm from Monday to Friday.

Phone the Support Office: (09) 275 2788

Postal Address: Progressive Enterprises Limited, Private Bag 93306, Otahuhu, Manukau
Physical Address: 80 Favona Rd, Mangere, Manukau 2024

Alternatively, please use the form below or email your query or comments to

So we can respond to your feedback, please provide us with at least one of the contact details below: