Get answers to your questions quicker - see Countdown COVID-19 updates and FAQs, or ask Olive, our virtual assistant.

Online shopping enquiries

0800 40 40 40

7am to 8:30pm Monday - Sunday

onlineshop@countdown.co.nz

Priority Assistance service enquiries

0800 40 40 40

7am to 8:30pm Monday - Sunday

If you have a query about an existing application, or believe that you need access to this service.

onlineshop@countdown.co.nz

General Supermarket and Card Services Enquiries

0800 40 40 40

8am to 8pm Monday - Friday, 9am to 4:30pm Saturday and Sunday

customerinfo@countdown.co.nz

Store hours and contact

Find your nearest store

Supplier enquiries

09 275 2788

8am to 5pm Monday - Friday

View our Supplier Information Portal

Media & Government enquiries

media@countdown.co.nz

General Information

Store hours

Find your nearest store

Onecard E-Vouchers

View Onecard FAQs

Online Scams

There are a number of scams circulating at the moment.

View all known scams here.

Countdown will never ask for personal details such as PIN numbers over the phone or online.

Postal address

Woolworths New Zealand Limited

Private Bag 93306

Otahuhu

Manukau

Physical address

80 Favona Rd

Mangere

Manukau 2024