Contact us

 At Woolworths New Zealand, we pride ourselves on delivering first-class customer service as well as quality products at the best prices available.


There are a number of scams circulating at the moment.  You can view all the
known scams claiming to have association with Countdown here.  

Countdown does not and will not ask for personal details such as PIN numbers
over the phone or online.  


Online Shopping Enquiries

Please email us at, or call us on 0800 40 40 40, 7am to 8:30pm Monday-Sunday. Alternatively, you can find answers to common online shopping questions in our FAQs section.


Customer Enquiries

For customer information, our Customer Care Centre is open from 8am to 8pm Monday-Friday, 9am to 4:30pm Saturday-Sunday.  If you are looking for our store hours, you can find them here Phone the Countdown Customer Care Centre: 0800 40 40 40 or email 


Onecard E-Vouchers

For information about Onecard e-vouchers, please read the FAQs here.


Media & Government Enquiries

If you are a journalist or government representative, please contact the Communications and Public Affairs office by emailing


Supplier Enquiries

For information about how to become a supplier to Countdown or for existing suppliers to keep up to date with the latest Countdown news click through to the Supplier Information Portal.


General Enquiries

The Woolworths New Zealand support office is open between 8:00am and 5:00pm from Monday to Friday.

Phone the Support Office: (09) 275 2788

Postal Address: Woolworths New Zealand Limited, Private Bag 93306, Otahuhu, Manukau
Physical Address: 80 Favona Rd, Mangere, Manukau 2024


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