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Contact Us

At Progressive Enterprises, we pride ourselves on delivering first-class customer service as well as quality products at the best prices available.


For customer information, our contact centre is open from 7am to 9pm from Monday to Friday and 8am to 5pm on weekends.

Phone the Countdown Contact Centre: 0800 40 40 40

Alternatively, if you have any suggestions, comments or complaints email us at customerinfo@countdown.co.nz or simply fill out the form below. Make sure you provide your contact details and we'll get back to you as soon as we can.

If you have received an invitation card or POS receipt and want to place feedback, we would love to hear from you, simply go to www.countdownlistens.co.nz. Please click this link or enter it into the address bar on your browser.


The Progressive Enterprises support office is open between 8am and 5pm from Monday to Friday.

Phone the support office: (09) 275 2788
Postal address: Progressive Enterprises Limited, Private Bag 93306, Otahuhu, Auckland 1640
Physical address: 80 Favona Road, Mangere, Auckland 2024


If you are a journalist or government representative, please contact the Communications and Public Affairs office.

Email: media@countdown.co.nz

So we can respond to your feedback, please provide
us with at least one of the contact details below: